Refund Policy
Last updated: September 12, 2026
1. Credit packs
CreatorOS sells one-time, non-subscription credit packs (Starter, Creator, and Pro) that add credits to your account balance. Credits are consumed as you use paid AI generation features (image, video, and audio). Purchases are processed by Paddle.com Market Ltd, our reseller of record.
2. Eligibility for a refund
You may request a refund within 14 days of purchase if the credits from that purchase are unused or only partially used. We consider requests on a case-by-case basis where a technical fault on our side (for example, a failed generation that still consumed credits) caused unintended credit usage.
3. When refunds are not available
We generally cannot offer a refund once the credits from a pack have been substantially used, once AI-generated output has been successfully delivered as requested, or where a request is made more than 14 days after purchase.
4. How to request a refund
Contact us at our Help page with your account email and order/transaction reference. Approved refunds are issued to your original payment method by Paddle and may take several business days to appear, depending on your bank or card provider.
5. Chargebacks
Please contact us before filing a chargeback with your bank so we can try to resolve the issue directly and quickly.
6. Contact
Questions about this Refund Policy can be submitted through our Help page.